Yes. We keep a range of the most commonly required spare parts in stock for stoves purchased from us. We can also source many replacement components, subject to manufacturer availability.

Common spare parts include stove glass, fire bricks, rope seals, baffle plates, grates and replacement handles, depending on the make and model of your stove.

If you’re unsure which part you need, our team will be happy to help identify the correct replacement.

A straightforward stove or fireplace installation may take around one to two days, but more complex installations, chimney work, building alterations, or premium fireplace installations can take longer.

Yes, our experienced installation teams carry out all the work from rip out to completion. They all have past trade background experience and are HETAS registered, so you can rest assured your fireplace installation will be completed to the highest standards.

Yes. We offer a range of gas fire options from Industry leaders Gazco and Dru fires. We have 5 working gas fires you can see when you visit the showroom.

Yes. Electric fires are a popular option for homes where a chimney or flue is not available. They are also easy to use and available in a wide range of styles.

In many cases, yes. A twin-wall flue system can often be installed to allow a stove to be fitted in a property without an existing chimney, subject to survey and suitability.

The right stove size depends on the size of the room, insulation, ceiling height, windows, and how warm you want the space to be. A stove that is too large can make a room uncomfortably hot, while one that is too small may not heat effectively.

A wood burning stove is designed primarily to burn seasoned or kiln-dried wood. A multi-fuel stove can usually burn wood as well as approved smokeless fuels, depending on the manufacturer’s guidance.

Appointments are not required, but we recommend booking one if you would like detailed advice, a product demonstration, or help choosing the right stove or fireplace for your home. Our opening hours are Monday to Thursday 9am – 5pm, Friday 9am – 4.30pm and Saturday 9am – 12pm.

Yes, we have over 50 models on display in the showroom with 19 live working displays, so that you can compare brands, fuel types which includes woodburning/ multi-fuel, gas & electric and choose the model that best suits your needs. Please feel free to call in and our staff will be more than happy to demonstrate the fires.

Yes, we have a wide range of stones available from Granite, Slate, Marble and Dekton. We have an in house stone workshop therefore everything we create is custom-crafted to your unique specifications by our highly skilled team.

Yes, once Tom or one of our installation specialists has assessed the work we will provide you with a quote, which itemises all the costs associated with the installation.

Yes, Tom or one of our experienced installation specialists will pop round to have a look at the set up of your home to advise on the best way to carry out your project. Sometimes, with work that is further afield we ask for images of your fireplace and an external image of your property, which then enables us to give you the correct advice and costs, so you don’t have to wait for a home survey.

Yes, our experienced showroom staff will be able to discuss your requirements and guide you to the most appropriate products in our showroom. We also offer a digital sketch up design service for those more complicated or premium fireplace designs.